Mira Geoscience will only collect Personal Information when it is necessary to do so in accordance with our core business activities, including the purposes listed below (each a ‘Primary Purpose’).

The Personal Information collected by Mira Geoscience will depend upon the Primary Purpose for which it is collected. We will make the Primary Purpose known at the time the information is collected.

The Personal Information we collect may include:

• Identity Data, which includes first name, last name, title, date of birth and gender.
• Contact Data, which includes billing address, email address and telephone numbers.
• Financial Data, which includes bank or other payment details.
• Transaction Data, which includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data, which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data, which includes purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data, which includes information about how you use our website, products, and services.
• Marketing and Communications Data, which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect aggregated data such as statistical or demographic data regarding our website users, and we may access and use such data for any purpose.  Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.  For example, it may calculate the percentage of users accessing specific website content.

Instances where Personal Information will be collected or requested may include, but are not limited to:

• Requests for product or service sales information.
• Requests for software troubleshooting or support assistance.
• Requests for product training information.
• Requests to be contacted by a Mira Geoscience employee.
• For record keeping purposes.
• To carry out market research to improve the products and services we offer.
• To create a profile for you so that we can understand and respect your preferences.
• To personalize any communications that we send you.
• To personalize any marketing communications that you consented to receive from us.

The information collected by Mira Geoscience will be used for the Primary Purpose for which it is collected.  Depending on the Primary Purpose, the information may be stored in Mira Geoscience’s database or other databases to the extent that such use is consistent with our obligations under local law.

In accordance with our legitimate interests, Mira Geoscience may use stored information for purposes including, but not limited to:

• Improving and promoting Mira Geoscience’s products and services.
• Improving Mira Geoscience’s marketing material.
• Identifying customer trends.

Should you not wish to receive any promotional communications, please contact info@mirageoscience.com and request that your Personal Information be removed from our database(s).

In accordance with GDPR regulations, we have set out below a description of all the ways we plan to use your personal data. Please note, that we may process your personal data for more than one lawful purpose depending on the specific purpose for which we are using your data.

• Customer Support – We use information to diagnose Software problems and provide customer care and support and maintenance services to customers who have support and maintenance agreements in place, subject to Mira Geoscience’s support policies. In this regard we may disclose your information to our distributors or to your or your organization’s support services partners to facilitate customer support or product improvement. We also use information, including Personal Information, to administer your or your organization’s account and to complete and fulfil purchases.

• Product Improvement – We use information to continually improve the Software, including adding new features or capabilities and debugging. For example, we use error reports to improve the stability of the product and usage information to determine what new features to prioritize. We may also use information to detect, and protect against, emerging and evolving threats to users or to user data (such as malware or spam). We may use and analyze information, such as your Use Information, in an anonymized way for statistical purposes to learn about the usage of the Software.

• Security, Safety and Dispute Resolution – We use information to protect the security and safety of the Software and our customers, to detect and prevent fraud, piracy, or unauthorized use, to confirm the validity of Software licenses, to determine if the Software being used is genuine and to resolve disputes and enforce our agreements. We may disclose your information to fraud-checking or anti-counterfeiting organizations or agencies.

• Communications – We use information we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a defect is fixed, discuss your licensing needs, let you know when security updates or new releases are available, update you or inquire about or respond to a support, service or information request, invite you to participate in a survey, tell you that you need to take action to keep your licensing active or tell you about a Mira Geoscience product or service that may be of interest to you. Where required by law, Mira Geoscience will make available and implement an ‘unsubscribe’ option in marketing communications we may send you and Mira Geoscience will otherwise comply with applicable anti-spam laws.

• Other – Your information might also be used for legal, regulatory, and statistical purposes or to provide localized or personalized features or functionality in or via the Software. We may also use your information for any other purposes identified when the information is collected.

• Usage Information – We may (i) make Use Information publicly available in a form that does not identify you or any individual provided that such Use Information does not incorporate your or your organization’s confidential information, and (ii) use such Use Information for Mira Geoscience’s internal business purposes worldwide, including without limitation for security and operations management, to create statistical analyses, for research and development purposes, to study customer behaviors and usage of the Software, to enhance our product offerings, and to provide more targeted applications and communications to our customers. To the maximum extent permitted by law, we retain all right, title and interest (including without limitation all intellectual property rights) in and to such Use Information.

Information may be used by Mira Geoscience to resolve defects or improve Mira Geoscience’s products and in the other ways described above, whether or not you have an active support and maintenance agreement in place with Mira Geoscience.

Information collected by Mira Geoscience will be available to Mira Geoscience employees and will only be disclosed in accordance with this policy.  Mira Geoscience does not sell, trade, or disclose any collected information to any third parties, unless we have informed you that we will do so and:

• It is necessary to do so for one or more of the purposes set out above; or
• You have given us permission to disclose the information; or
• It is required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We protect information, in particular Personal Information, with appropriate physical, technological, and organizational safeguards and security measures.  Your Personal Data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location.  As such we cannot give any warranty or assurance that the means by which information is conveyed to us are safe, reliable or have integrity.  We audit our procedures and security measures regularly to ensure they are being properly administered and remain effective and appropriate.

The length of time we retain Personal Information varies depending on the purpose for which it was collected and used.  This period may extend beyond the end of the particular relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary for audit or other accounting purposes.  When Personal Information is no longer needed, we have procedures to destroy, delete, erase, or convert it to anonymous form.

We have policies and procedures in place to deal with the unlikely event of a data breach.

As far as is permissible by law, Mira Geoscience accepts no responsibility for any unauthorized access of Personal Information collected and held by Mira Geoscience.

Should you wish to view the Personal Information that Mira Geoscience holds about you, please contact info@mirageoscience.com. Any such request will also require proof of identity being provided.

If you believe the Personal Information we hold is incorrect, Mira Geoscience will work with you to correct any errors or omissions.  You may correct or update your personal information at any time by emailing us. Please include your name, address, date of birth and email address.  This helps us to ensure that we accept amendments from the correct person.

You may also request for your personal information to be removed from our database at any time. Details will only remain to be held if required to fulfil a product or service provided, or if we are legally obligated to retain certain information.

Further information for residents of the EU/EEA is set out below.

Mira Geoscience’s website uses cookies in order to assist in determining website performance.

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website.  When you visit the site again, the cookie allows that site to recognize your browser.  Cookies may store user preferences and other information.

Cookies provide a convenience feature to save you time or tell the web server that you have returned to a specific page.  For example, if you personalize pages on our websites, a cookie helps us recall your specific information on subsequent visits.  When you return to the same website, the information you previously provided can be retrieved, so you can easily use the customized features.

Cookies set by the website owner (in this case, us) are called “first party cookies”.  Cookies set by parties other than the website owner are called “third party cookies”.  Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics).  The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.

Cookies are not able to collect Personal Information unless you supply it, nor are they able to collect information of other websites you have visited.

We use first party and third-party cookies for several reasons.  Some cookies are required for technical reasons for our websites to operate, and we refer to these as “essential” or “necessary” cookies.  Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites.  For example, we keep track of the websites and pages you visit within, in order to determine what portion of the website is the most popular or most used.  This data is used to deliver customized content and promotions within our websites to customers whose behavior indicates that they are interested in a particular subject area.  Third parties serve cookies through our websites for advertising, analytics, and other purposes. These cookies will only be stored in your browser with your prior consent.

This is described in more detail below:

• Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
• Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
• Analytics cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
• Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
• Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

You have the right to decide whether to accept or reject cookies.  You can exercise your cookie preferences by changing your preferences on your browser settings or directly through the pop-up window made available on Mira Geoscience’s website: https://www.mirageoscience.com.

If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

In addition, most advertising networks offer you a way to opt out of targeted advertising.  Please note this does not opt you out of being served advertising.  You will continue to receive generic advertisements.

We use advertising to show advertisements on various websites as well as advertisements on search engine results pages. This drives traffic to our website, but also enables us to show specific advertisements to users who have visited our website. Information about how Google uses personal information for ad personalization is available here, and you can manage your preferences of advertisement personalization by following the steps set out here. Information about advertisement preferences on LinkedIn can be found here.

We use Mailchimp as our marketing platform to provide you, by electronic means, tips, tutorials, updates, information, and offers about Mira Geoscience products and services. As mentioned under the ‘Use of Information’ section, Mira Geoscience will make available and implement an ‘unsubscribe’ option in all marketing communications we may send you. Information about Mailchimp’s privacy practices can be found here.

Under GDPR regulations applicable to EU/EEA residents, we are required to provide you with the following additional information:

• You have the right to withdraw your consent to us processing your Personal Information at any time. This will not affect any Personal Information processed before such withdrawal.  You can exercise this right by contacting us at info@mirageoscience.com.
• You have the right to request access to or the correction or deletion of your Personal Data. This can be done by contacting us at info@mirageoscience.com.
• You have the right to ask us to transfer your Personal Data to another person. Please contact us at info@mirageoscience.com with the contact details of the person you would like us to transfer the data to, and what data you want to transfer.
• You may contact us at info@mirageoscience.com if you have a question or complaint about the way we have handled, processed, or used your personal data. In the unlikely event that we cannot address your complaint to your satisfaction, you have the right to complain to your local regulatory authority.

Mira Geoscience Ltd. owns the rights to all intellectual property, copyrights, and proprietary information with respect to https://www.mirageoscience.com. This includes, but is not limited to, what you view, read, download, or access on or via the website (including files, images, and other materials). Unless you obtain prior permission from Mira Geoscience Ltd., you are not allowed to copy, modify, repost, reproduce, or distribute content from this site. Contains information licensed under the Open Government Licence – Canada (Schetselaar, E.M. et al OF6650 and OF6313) and State of Queensland [BB-BY 4.0], Society of Economic Geologists, James St. John [CC BY 2.0] and CMIC Footprint project. It also contains information, images, and other materials provided by external companies and organizations that have provided us with written consent to proceed with publishing those. If you are one of them and would like to request formal withdrawal or update of any website content that is part of your own intellectual property, please email us at info@mirageoscience.com.

Copying and redistributing any part of the website content, by any means, for commercial gain is strictly prohibited.

By using this website, you signify your agreement to this Policy.  We reserve the right to change this Policy at any time.  Any changes will be notified to you as required by law so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.